Privacy Policy – AloTransporter

1. Who We Are and Who Controls Your Data

AloTransporter is a private transportation service operated by ASIL HOLYDAYS in Istanbul, Türkiye. For personal data processed through the AloTransporter website and transportation services, ASIL HOLYDAYS acts as the data controller to the extent required by applicable data protection law.

2. Information We Collect

The information we collect depends on how you interact with our website and services.

Information You Provide About Other Passengers

If you make a booking for other passengers, you may provide limited information about them that is necessary to arrange the service. You should only provide information that you are authorized to share.

3. How We Use Personal Information

We may process personal information for purposes including:

• Receiving, arranging and confirming transportation bookings.
• Assigning the appropriate vehicle, driver or operational representative.
• Coordinating airport pickup and Meet & Greet arrangements.
• Monitoring flight information associated with confirmed airport bookings.
• Communicating booking confirmations, changes and operational instructions.
• Processing or confirming payments and transaction status.
• Providing customer support and responding to inquiries or complaints.
• Maintaining the security and functionality of our website.
• Measuring website and advertising performance.
• Preventing fraud, misuse and security incidents.
• Complying with applicable legal, accounting, regulatory and transportation requirements.

4. Legal Basis for Processing

Depending on the information and circumstances, personal data may be processed on one or more legal grounds permitted under applicable data protection law, including:

• Processing necessary to establish or perform a booking or transportation contract with you.
• Processing necessary to comply with a legal obligation.
• Processing necessary for the establishment, exercise or protection of legal rights.
• Our legitimate interests in operating, securing and improving our services, where those interests do not override your fundamental rights and freedoms.
• Your explicit consent where applicable law requires consent, including for certain cookies or other processing activities.

5. When We Share Personal Information

We do not sell personal information. We may share only the information reasonably necessary for the relevant purpose with categories of recipients such as:

• Drivers, operational staff and transportation providers involved in fulfilling your booking.
• Payment processors and financial service providers.
• Website hosting, security, technical support and communication service providers.
• Analytics and advertising measurement providers, such as Google services where used and permitted.
• Third-party review or website functionality providers when their services are embedded on our website.
• Professional advisers such as accountants or legal advisers when reasonably necessary.
• Courts, law enforcement, regulators, tourism authorities or other competent public authorities where disclosure is required or permitted by law.

We seek to limit shared information to what is reasonably necessary for the relevant service or legal purpose.

6. Online Payments

When online payment is available, payment transactions may be processed by a third-party payment service provider rather than directly by AloTransporter.

We may receive information such as the payment amount, transaction reference and payment status. Full payment-card details may be handled directly by the payment provider and are not intended to be stored by AloTransporter unless specifically required for a lawful operational purpose.

7. Cookies, Analytics and Advertising Measurement

Our website may use cookies and similar technologies for website functionality, security, analytics and measurement.

Necessary Cookies

These support functions such as website operation, security, booking functionality and user preferences.

Analytics

We may use Google Analytics or similar services to understand how visitors interact with our website, such as pages viewed, general traffic patterns and website performance.

Advertising Measurement

We may use technologies associated with Google Ads or similar advertising platforms to measure actions such as booking inquiries, form submissions or other conversions.

Where required, non-essential cookies and similar technologies are used according to the choices you make through our website consent mechanism. You can also manage cookies through your browser settings.

8. WhatsApp, Email and Other Communications

If you contact AloTransporter through WhatsApp, email, telephone or another third-party communication service, information you send may also be processed by the relevant communication provider according to its own privacy terms.

We use these communications primarily to answer inquiries, arrange bookings, confirm travel details, provide pickup instructions and support existing reservations.

Please avoid sending information that is not necessary for your transportation booking.

9. International Transfers of Personal Data

Some technology, analytics, communication, payment or hosting service providers may process or store information in countries outside Türkiye.

Where personal data is transferred internationally, we seek to handle such transfers in accordance with applicable data protection requirements and appropriate safeguards, including the requirements applicable to transfers of personal data outside Türkiye and, where applicable, European data protection law.

10. How Long We Keep Personal Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including providing the transportation service, handling customer support, maintaining transaction and accounting records, resolving disputes and complying with applicable legal obligations.

Retention periods may therefore differ depending on the type of information and the legal or operational reason for keeping it. When information is no longer required and no legal basis for retention remains, it may be securely deleted, destroyed or anonymized in accordance with applicable requirements.

11. How We Protect Personal Information

We use reasonable technical and organizational measures intended to protect personal information against unauthorized access, loss, alteration, disclosure or misuse.

However, no website, electronic communication or storage method can guarantee absolute security. You should also take reasonable precautions when sharing information online.

12. Your Data Protection Rights

Depending on the law that applies to your personal data, you may have rights including the ability to:

To exercise a privacy right, contact us using the details below. We may need to verify your identity before responding to a request. Requests will be handled within the timeframe required by applicable law.

13. Children and Passenger Information

AloTransporter bookings should be made by an adult. Our transportation services may, however, include children traveling as passengers.

Where a parent, guardian or booking organizer provides information about a child passenger — for example a name or age when requesting an appropriate child seat — we use that information only as reasonably necessary to arrange or provide the transportation service and satisfy applicable requirements.

14. Changes to This Privacy Policy

We may update this Privacy Policy when our services, website technologies or legal obligations change. The revised version will be published on this page with an updated revision date.

We encourage visitors to review this policy periodically, particularly before submitting new personal information.